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Service Level Agreement

Effective Date: April 25, 2026

This Service Level Agreement (“SLA”) outlines the service standards, delivery expectations, and support commitments of AdvidAgency (“Company”, “we”, “our”, or “us”) for clients purchasing our video advertising services through https://advidagency.com (the “Website”).

By using our services, you agree to the terms of this SLA.

1. Scope of Services

AdvidAgency provides digital video advertising services, including but not limited to:

  • 2D & 3D animation videos
  • Live-action ad videos
  • Whiteboard animation videos
  • AI spokesperson videos
  • Voiceover with stock footage
  • Motion graphics videos

All services are delivered based on selected plans or custom agreements.

2. Service Availability

  • Our services are available globally
  • Communication support is provided via email and live chat
  • We aim to respond to all inquiries within 24–48 business hours

3. Project Initiation

A project is considered officially started when:

  • Full payment has been received
  • Required project details, scripts, and assets are submitted by the client

Any delay in submission of required materials may delay project initiation.

4. Delivery Commitment

  • Standard delivery timeline: 7 to 14 business days
  • Delivery timeline may vary based on complexity and revision cycles
  • Timelines are estimates and not guaranteed deadlines

5. Revision Commitment

  • Unlimited revisions are included in all plans
  • Revisions must remain within the original project scope
  • Major changes or new concepts may require additional charges and time

6. Communication & Support

We provide support through:

Support includes:

  • Project updates
  • Revision requests
  • General inquiries

We aim to maintain clear and timely communication throughout the project lifecycle.

7. Client Responsibilities

To ensure smooth service delivery, clients must:

  • Provide complete and accurate project details
  • Respond to feedback and revision requests promptly
  • Ensure ownership or rights to all submitted materials

Failure to meet these responsibilities may impact delivery timelines and results.

8. Service Limitations

AdvidAgency does not guarantee:

  • Specific ad performance (sales, leads, ROI)
  • Platform approval (e.g., ad platform policies)
  • Exact turnaround times in case of delays beyond our control

9. Downtime & Interruptions

While we strive for uninterrupted service, we are not liable for delays caused by:

  • Technical issues
  • Third-party service failures
  • Internet disruptions
  • Force majeure events

10. Escalation Process

If you are not satisfied with the service:

  1. Contact us via email with your concern
  2. Our team will review and respond within 48 business hours
  3. We will work towards a resolution through revisions or support

11. Service Modifications

We reserve the right to modify or discontinue any part of our services at any time without prior notice.

12. Agreement Updates

This SLA may be updated periodically. Continued use of our services indicates acceptance of the updated terms.

13. Contact Information

For any SLA-related queries, contact us at:

Email: contact@advidagency.com

By purchasing and using our services, you acknowledge that you have read, understood, and agreed to this Service Level Agreement.